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Contractors/Remodeling: weekly call scorecard review

Review a handful of contractors/remodeling calls each week against a simple scorecard.

Source

Why it works

You can't fix what you don't hear. A weekly review shows exactly where calls stall.

Steps

  1. 1

    Pull 5 calls that didn't book.

  2. 2

    Score: greeting, discovery, urgency, price handling, ask to book.

  3. 3

    Find the one step that failed most.

  4. 4

    Role-play that step with the team.

  5. 5

    Re-check next week.

Prompt / script

Prompt for reviewing a call transcript:
You are a call coach for a contractors/remodeling business. Score this call 1-10 on: greeting, finding the problem, urgency, handling price, asking to book. Name the exact moment it stalled and write the line the rep should have said instead. Keep it under 150 words.
Transcript: [PASTE]

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