Skip to content
BPBooked Plays
Menu
CallElectrical

Electrical: after-hours call script

A script for calls that come in nights and weekends.

Source: Hive playbook

Why it works

After-hours callers are often the most urgent and the most ready to book. Voicemail loses them.

Steps

  1. 1

    Answer every time (AI or answering service).

  2. 2

    Sort urgent vs can-wait.

  3. 3

    Urgent: dispatch or call back per your on-call rules.

  4. 4

    Can-wait: book first slot tomorrow.

Prompt / script

After-hours prompt:
"Thanks for calling [BUSINESS]. Our office is closed but I can help right now. What's going on?"
If urgent (a dead circuit, burning smell or sparking outlet): follow on-call rules, tell them when to expect a call back.
Else: "I can put you on the schedule first thing. Is [MORNING] or [AFTERNOON] better?"

Cindy

Book a Cindy demo

Cindy answers your calls and texts, books the job and shows you which ad paid for it.

Open (opens in a new tab)

Hive Marketing

Get a free Hive ad audit

We'll look at your Meta ads and tell you what we'd change. Straight answers.

Open (opens in a new tab)

Get 5 booked-job plays every Tuesday.

One email. Five plays. Each one has the script. Unsubscribe anytime.

Related plays