HVAC: no-show rebook text
A short text to rebook a homeowner who missed the in-home estimate.
Source: Hive playbook (Mike's sent voice)
Why it works
Day-only options without clock times keep the reply easy and don't feel like a chase.
Steps
- 1
Send same day.
- 2
No guilt, no 'still interested'.
- 3
Give two days, no clock times.
- 4
Book the reply.
Prompt / script
Hey [Name], looks like we missed each other today. I have time either [DAY] or [DAY] if those work?
Cindy
Book a Cindy demo
Cindy answers your calls and texts, books the job and shows you which ad paid for it.
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Related plays
HVAC: book on the first call
Book the in-home estimate during the first conversation, not 'we'll call you back.'
HVAC: confirmation that sells the visit
Send a confirmation that explains what the in-home estimate is, who's coming and what to expect.
HVAC: day-before and day-of reminders
Two short reminders that cut HVAC no-shows.