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CallMed Spa

Med Spa: after-hours call script

A script for calls that come in nights and weekends.

Source: Hive playbook

Why it works

After-hours callers are often the most urgent and the most ready to book. Voicemail loses them.

Steps

  1. 1

    Answer every time (AI or answering service).

  2. 2

    Sort urgent vs can-wait.

  3. 3

    Urgent: dispatch or call back per your on-call rules.

  4. 4

    Can-wait: book first slot tomorrow.

Prompt / script

After-hours prompt:
"Thanks for calling [BUSINESS]. Our office is closed but I can help right now. What's going on?"
If they ask a medical question: "I can't give medical advice, but I can book you with a provider first thing tomorrow."
Else: "I can put you on the schedule first thing. Is [MORNING] or [AFTERNOON] better?"

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