Plumbing: deposit or card-on-file rule
Decide when to ask for a card on file to hold a slot.
Source: Hive playbook
Why it works
A small commitment raises show rate on high-demand slots. Use it where no-shows hurt most.
Steps
- 1
Pick which bookings need it (peak days, long visits).
- 2
Explain it in one sentence.
- 3
Make the cancel policy clear.
- 4
Waive it for repeat homeowners.
Prompt / script
Text: To hold your [DAY] slot we take a [AMOUNT] card on file. You are only charged if you cancel with less than [X] hours notice. Here's the secure link: [LINK]
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