Roofing: day-before and day-of reminders
Two short reminders that cut roofing no-shows.
Source: Hive playbook
Why it works
A reminder with a reply option catches reschedules before they become no-shows.
Steps
- 1
Day before: confirm time, ask for a reply.
- 2
Morning of: on-the-way or reminder.
- 3
If no reply, call.
- 4
Rebook anyone who can't make it on the spot.
Prompt / script
Day before: Hi [Name], quick reminder about your free roof inspection tomorrow, [WINDOW]. Reply YES to confirm or tell me a better day. Day of: [PRO NAME] is on the way. ETA about [X] minutes.
Cindy
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Book the free roof inspection during the first conversation, not 'we'll call you back.'
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Decide when to ask for a card on file to hold a slot.