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Cleaning: missed-call text-back

Send an instant text when a cleaning call goes unanswered.

Source: Hive playbook

Why it works

Most people who hit voicemail call the next company. A text in under a minute keeps them with you.

Steps

  1. 1

    Turn on auto text-back for missed calls.

  2. 2

    Keep the first text to one question.

  3. 3

    Reply fast when they answer.

  4. 4

    Book or hand off to a person.

Prompt / script

Text: Hey, this is [NAME] at [BUSINESS]. Sorry we missed your call. What can we help with? If it's urgent, reply URGENT and we will call right back.

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