Med Spa: confirmation that sells the visit
Send a confirmation that explains what the consult is, who's coming and what to expect.
Source: Hive playbook (Haynes: sell the hold)
Why it works
People no-show when they forget why they booked. Selling the appointment, not the job, protects show rate.
Steps
- 1
Send right after booking.
- 2
Say what happens at the visit.
- 3
Name the provider with a photo if possible.
- 4
Say who it's not for.
- 5
Give one way to reschedule.
Prompt / script
Text: You're booked, [Name]. [DAY] between [WINDOW]. [PRO NAME] will meet you for your consult. What to expect: [2-3 PLAIN LINES ABOUT THE VISIT]. No pressure, you'll get a straight answer. Need to move it? Reply here.
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Related plays
Med Spa: book on the first call
Book the consult during the first conversation, not 'we'll call you back.'
Med Spa: day-before and day-of reminders
Two short reminders that cut med spa no-shows.
Med Spa: deposit or card-on-file rule
Decide when to ask for a deposit to hold a slot.