Med Spa: day-before and day-of reminders
Two short reminders that cut med spa no-shows.
Source: Hive playbook
Why it works
A reminder with a reply option catches reschedules before they become no-shows.
Steps
- 1
Day before: confirm time, ask for a reply.
- 2
Morning of: on-the-way or reminder.
- 3
If no reply, call.
- 4
Rebook anyone who can't make it on the spot.
Prompt / script
Day before: Hi [Name], quick reminder about your consult tomorrow, [WINDOW]. Reply YES to confirm or tell me a better day. Day of: See you today at [TIME]. Parking is [DETAILS].
Cindy
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