Med Spa: 'what do we need to do' ask
An owner-level question for a big treatment package deal that stalled.
Source: Hive playbook (Haynes emergency revenue)
Why it works
It surfaces the real blocker: a stall, nothing missing, or a real add you can make.
Steps
- 1
Only for big stalled deals.
- 2
Owner sends it, not the rep.
- 3
One question.
- 4
Act on the answer.
Prompt / script
Text from owner: Hey [Name], this is [OWNER] at [BUSINESS]. [REP] told me about your treatment package. Honest question: what do we need to do to get this done for you?
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Lost deal feedback ask
Ask lost leads one honest question so you can fix the process.