Speed-to-lead: answer in under 5 minutes
Set a rule that every new lead gets a call or text within 5 minutes.
Source: Hive playbook
Why it works
Leads go cold fast and often contact several companies. First to reply usually books.
Steps
- 1
Route new leads to a phone or AI that answers now.
- 2
Text immediately if a call isn't possible.
- 3
Track response time weekly.
- 4
Fix the slowest hour of the day.
Prompt / script
Text: Hi [Name], this is [NAME] at [BUSINESS]. Just got your request about [SERVICE]. Is now a good time for a quick call, or would texting be easier?
Cindy
Book a Cindy demo
Cindy answers your calls and texts, books the job and shows you which ad paid for it.
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