HVAC: AI receptionist opening script
A first-30-seconds script for an AI or human receptionist answering an HVAC call.
Stage
HVAC Call plays
HVAC call plays cover the first 30 seconds, the missed-call text, and when to hand the phone to a person. Emergencies get the next slot. Everything else gets two windows and no price.
7 plays
HVAC: missed-call text-back
Send an instant text when an HVAC call goes unanswered.
HVAC: price-shopper call script
What to say when a caller opens with 'how much for AC and furnace repair?'
HVAC: warm handoff to a person
When to pass an HVAC call from AI to a human, and what to say.
HVAC: after-hours call script
A script for calls that come in nights and weekends.
HVAC: weekly call scorecard review
Review a handful of HVAC calls each week against a simple scorecard.
Speed-to-lead: answer in under 5 minutes
Set a rule that every new lead gets a call or text within 5 minutes.
Cindy
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